Panera Bread

Reviews

• Adele P.

  star star star star_border star_border 7 September 2026

  I've stopped at this location and number of times over the last 7 weeks, and the thing that is most consistent about this place is that they are always out of something. They never seem to get their act together.
  
  You can order online and when you get there, something is missing and they have to call a manager to refund you. Other Panera locations will gray out any item that's not available so that you can order it. If you go to make your coffee they are always out of cream and milk. Today there were no paper towels in the ladies room. It's not busy right now so I don't know why so much stuff is out of order.
  
  Other than that this is a typical Panera location with typical Panera food. I think the tomato soup is my favorite.

• Linda H.

  star star_border star_border star_border star_border 4 September 2026

  My server Deanna was wonderful. A bright good morning with a smile. I had stopped going to this Panera because the customer service was horrible. She actually asked me if I had a Panera account instead if me having to tell her. Great way to start the day
  Hope I spelled her name correctly
  
  Unfortunately I have to take back my previous review. I went in this morning. One cashier was taking an order. Another worker was walking around the area. Let me be clear she saw that I was waiting for service. There was another worker behind the pastries on her phone. I'm not the health department but that seems to be germy. Not a good morning from anyone.
  I was asked by 2 potential customers if there was a problem when I left. O told the I have been waiting and no on acknowledged me being not helped me although people were free.
  I will go to Starbucks and pay the extra money.

• Mj S.

  star star_border star_border star_border star_border 3 September 2026

  No wonder the quick service food industry is likely to become fully automated first, cutting jobs!  Zero accountability, zero problem solving skill, zero interest in a job well done, or just done at all.  Business analysis and a recent study out of Cornell were my exact horrific experience today at Panera Basking Ridge.
  
  Placing an order through the Rapid Pick Up feature in the Panera app is easily done.  At 6am the location opens and I placed an order for 6 baked soufflé items, all of which were available according to the app.  I was advised the order would be prepared as on the shelf waiting for my pick up in TEN MINUTES.  
  
  Thinking realistically, that seemed like over promising in my book for anyone.  Further this location is frequently under stocked so I allowed TWENTY MINUTES as a more realistic wait.  When I arrived at 6.25am I was greeted by an employee.  I mentioned I was coming for a Rapid Pick Up order already placed and started over toward the shelves where this should have been waiting.
  
  The Panera employe advised it was not ready.  She then started to explain the bakers got a late start...I interrupted stating there had not been any message via the app nor had the items been greyed out or noted as unavailable for any reason.  She just looked at me blankly as if it were not her issue.  I stated the order was even meant to be ready 15 minutes earlier by this point.  Nope.
  
  She offered a refund, weak at 6.30 am when you are on a timeline and need results not another workflow.  I asked for what form of protein was ready at 6.30 am that I could carry out ASAP.  She offered breakfast sandwiches, pointing to the menu.  She then suggested she would have them prepared.  THATS NOT WALK OUT NOW READY.
  
  It was a total fail.  As I looked around the counter near the registers, the typically stocked items were not filled in.  Nothing was actually ready at 6.30 am. Which is 30 min AFTER they open.  I assume to open and conduct business at 6am when the location does open, things start to get going at least by 5am!  Nope not here.

• Rocky S.

  star star star_border star_border star_border 30 August 2026

  The food is fine. Typical Panera. The place is rather dirty; there never seems to be a table without crumbs and the windows are poorly cleaned.
  But trying to enjoy your mediocre meal is made rather tough when you can continuously hear the GM yelling at his staff behind that half wall they have. Pro tip- if you want your staff to enjoy working for you (thereby keeping the place cleaner and food better) and if you want to up your customer satisfaction, learn ways to manage without yelling.

• Hannah L.

  star star_border star_border star_border star_border 19 August 2026

  I just went and had lunch at Panera, a place that from time to time I enjoyed going to and have been to many times. This Panera in basking Ridge was extremely dirty. When using the women's bathroom the floors were sticky and the feminine product disposal bin was completely full and it was only noon - which leads me to believe that they didn't empty it from yesterday. Also on my way out of Panera, I slipped on some water on the floor and there were no signs around. They made the food OK, there was not a lot of substance in my sandwich. The worst part is when I was eating my chocolate chip cookie I found either like a small rock or black plastic thing in the cookie. I will definitely not be going back to this one again. Overall really bad experience.